3mbw Privacy Policy

Privacy at a Glance

1Introduction

This Privacy Policy ("Policy") explains how 3mbw ("we", "us", "our") collects, uses, stores, and shares personal data when you use the 3mbw website at 3mbw.pro and all associated services, including casino games, sports betting, live dealer tables, and account management features.

This Policy applies to all users of the 3mbw platform, including visitors who browse the site without registering, registered account holders, and players who deposit, bet, and withdraw funds. By using the 3mbw platform, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described herein, please do not use the platform.

This Policy forms part of the 3mbw Terms and Conditions by reference. Defined terms used in this Policy have the same meaning as in the Terms and Conditions unless otherwise stated. The Terms and Conditions are available at the Terms & Conditions page of this website.

2Information We Collect

3mbw collects personal data in three ways: information you provide directly, information collected automatically when you use the platform, and information obtained from third-party service providers. The specific categories are set out below.

Information You Provide Directly

• Registration data: full name, date of birth, email address, mobile phone number, and residential address provided when creating an account.
• Identity verification (KYC) documents: copies of your National ID card (NID), passport, or other government-issued identification; proof of address documents; and proof of payment method ownership.
• Financial data: transaction history, deposit amounts, withdrawal requests, and payment method details (mobile numbers associated with bKash, Nagad, Rocket, or Upay accounts; masked card details where applicable).
• Communications: messages sent to 3mbw support via email, including their content, timestamps, and any documents or screenshots attached.
• Responsible gaming preferences: deposit limits, loss limits, session reminders, and self-exclusion status set by you within your account settings.

Information Collected Automatically

• Device and browser information: device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Network and connection data: IP address, connection timestamps, and internet service provider (ISP) information used to detect geographic location at country level for eligibility and fraud prevention purposes.
• Platform usage data: pages visited, features accessed, games played, bet amounts and results, session duration, and navigation paths within the platform.
• Cookie and tracking data: session cookies, preference cookies, and analytical cookies as described in Section 7 of this Policy.

Information from Third Parties

• KYC and identity verification providers: confirmation of identity document authenticity and sanctions or politically exposed persons (PEP) screening results.
• Payment processors: transaction confirmation data and fraud indicators from bKash, Nagad, Rocket, Upay, and card payment networks.
• Fraud prevention and security services: risk scores and flags from third-party fraud detection providers used to protect your account and the integrity of the platform.

3How We Use Your Personal Data

3mbw uses personal data only for the specific, legitimate purposes listed in the table below. We do not use your data for any purpose that is incompatible with these stated purposes.

4Legal Basis for Processing

3mbw processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity: processing that is required to fulfil our obligations to you under the Terms and Conditions, including account management, transaction processing, and customer support.
• Legal obligation: processing required to comply with applicable laws, including anti-money laundering (AML) obligations, KYC requirements, and cooperation with law enforcement or regulatory authorities.
• Legitimate interests: processing carried out for the purpose of fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — where these interests are not overridden by your fundamental privacy rights.
• Consent: where we rely on your consent — for example, for sending optional marketing communications — you may withdraw your consent at any time by contacting support or adjusting your account notification settings.

5How We Share Your Data

3mbw does not sell, rent, or trade your personal data to any third party for marketing purposes. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers

We share data with carefully selected third-party service providers who process it on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay, and card networks), KYC and identity verification providers, fraud detection services, cloud infrastructure providers, and customer support software vendors. All service providers are bound by data processing agreements that restrict them from using your data for any purpose beyond the service they perform for 3mbw.

Legal and Regulatory Disclosure

3mbw may be required to disclose your personal data to law enforcement authorities, financial intelligence units, or other regulatory bodies where required or permitted by applicable law. Such disclosures may be made without your knowledge or consent where legally required. Where we are free to do so, we will notify you of any such disclosure request.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of substantially all of 3mbw's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address registered to your account before the transfer takes effect, and the new entity will be required to honour this Privacy Policy.

6Payment Data and Financial Information

3mbw processes financial transactions using mobile banking services popular among Bangladesh players, including bKash, Nagad, Rocket, and Upay, as well as bank card networks. When you make a deposit or request a withdrawal, the mobile number or card details you provide are transmitted directly to the relevant payment processor using SSL encryption. 3mbw does not store full card numbers on its own servers. Mobile banking numbers are stored only to the extent necessary to process transactions and fulfil KYC obligations, and are protected by access controls and encryption at rest.

All financial records are retained for a minimum of five years following account closure or the completion of the last transaction, in order to meet applicable financial record-keeping and anti-money laundering obligations. After this retention period expires, financial records will be securely deleted or anonymised.

7Cookies and Tracking Technologies

3mbw uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to remember your preferences, and to understand how players use the site so we can improve it. We do not use intrusive third-party advertising trackers or cross-site behavioural profiling cookies.

Types of Cookies We Use

• Strictly necessary cookies: required for the platform to function. These include session authentication cookies that keep you logged in during your visit and security cookies that help detect unusual activity. These cookies cannot be disabled without preventing you from using the platform.
• Preference cookies: used to remember settings such as your selected language and display preferences so you do not have to reconfigure them each time you visit.
• Analytical cookies: used to collect aggregate, anonymised data about how visitors navigate the platform — for example, which pages are most visited and where users encounter difficulties. This data helps us improve platform performance and user experience. We use privacy-respecting analytics tools that do not share raw individual-level data with third parties.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the platform. Disabling analytical and preference cookies will not prevent you from accessing the platform but may affect how some features function.

8Data Retention

3mbw retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal retention obligations. The general retention periods we apply are as follows:

• Account and registration data: retained for the duration of the account and for a period of five years following permanent account closure, to comply with AML and KYC record-keeping obligations.
• Transaction and financial records: retained for a minimum of five years from the date of the last transaction, as required by applicable financial record-keeping law.
• Support communications: retained for two years from the date of the communication, unless they relate to an unresolved dispute or legal proceeding, in which case they are retained until the matter is concluded.

Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Where we anonymise data rather than delete it, the anonymised data may be retained indefinitely for aggregated statistical analysis.

9Data Security

3mbw implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, we work continuously to maintain a robust security posture appropriate to the sensitivity of the data we hold.

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 3mbw platform, ensuring that your account credentials, payment data, and personal information cannot be intercepted in transit.
• Encryption at rest for sensitive data fields — including identity document copies, financial records, and KYC verification data — stored on 3mbw's servers.
• Role-based access controls that restrict staff access to personal data to only those team members who require it to perform their job functions. All staff with access to personal data undergo confidentiality training.
• Regular security monitoring and vulnerability assessments to identify and remediate weaknesses in the platform's infrastructure before they can be exploited.

10Your Data Protection Rights

As a user of the 3mbw platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details in Section 14. We will respond to all valid requests within 30 days of receipt.

• Right of access: you may request a copy of the personal data we hold about you, together with information about how it is processed and the legal basis for that processing.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Note that this right may be limited where we are required to retain data by law.
• Right to restrict processing: in certain circumstances, you may request that we pause the processing of your personal data — for example, while you contest its accuracy or the legal basis for our processing it.
• Right to data portability: where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service.
• Right to object: you may object to processing that is based on our legitimate interests, including profiling for responsible gaming monitoring purposes. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.

Please note that some of these rights are not absolute and may be subject to exceptions under applicable law, particularly where data processing is required for legal compliance or fraud prevention. We will always clearly explain our reasoning if we are unable to fulfil a request in full.

11Children's Privacy

The 3mbw platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you must not use the 3mbw platform or submit any personal information to us.

If we discover or are notified that we have collected personal data from a person under the age of 21, we will immediately close that account, delete all associated personal data, and void any balance or winnings associated with the account. Parents or guardians who believe a minor has created a 3mbw account should contact us immediately using the details in Section 14.

12Marketing Communications

With your consent, 3mbw may send you promotional communications about bonuses, special offers, new game launches, and seasonal promotions relevant to Bangladesh players — for example, offers tied to BPL cricket season, Eid, or Pohela Boishakh. These communications may be sent via email or SMS to the contact details registered on your account.

You may opt out of marketing communications at any time by clicking the unsubscribe link included in any email, by adjusting your notification preferences in account settings, or by contacting 3mbw support. Opting out of marketing will not affect transactional communications (such as deposit confirmations, withdrawal notifications, or account security alerts), which are sent as part of the service regardless of your marketing preferences.

13Changes to This Privacy Policy

3mbw may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. Where changes are material — meaning they significantly affect your rights or how we handle your personal data — we will notify you at least 14 days before they take effect by emailing the address registered to your account or displaying a prominent notice on the platform.

Minor updates — such as clarifying language, correcting typographical errors, or updating contact details — may be made without advance notice and take effect on the date of publication. The "Last updated" date at the top of this page always reflects when the Policy was most recently revised. We encourage you to review this page periodically.

14Contact Us — Data and Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, want to report a privacy concern, or need to notify us that a minor may have created an account, please contact the 3mbw support team. All privacy-related requests are handled confidentially and with priority.

Email: [email protected]

We aim to acknowledge all privacy requests within one business day (Bangladesh Standard Time, UTC+6) and to resolve them fully within 30 calendar days. Where a request is complex or we receive a high volume of requests simultaneously, we may extend this period by up to an additional 30 days, in which case we will notify you of the extension and the reason for it.