Responsible Gaming at 3mbw

We want every player to enjoy 3mbw safely. Learn about our tools, 21+ rules, and how to get help if gambling stops being fun.

3mbw is strictly for players aged 21 and above. Underage gambling is illegal and harmful. If you are under 21, please leave this site immediately.

Our Responsible Gaming Commitments

Deposit Limits
Set daily, weekly, or monthly caps to stay in control of your spend
Loss Limits
Cap how much you can lose in a given period to prevent chasing losses
Session Reminders
Timed alerts that tell you how long your current session has been active
Self-Exclusion
Exclude yourself from the platform for a set period or permanently
21+ Age Checks
Strict age verification on registration to keep the platform adult-only
Support Access
Our team is available 24/7 to help with any responsible gaming concerns

1What Is Responsible Gaming?

Responsible gaming means engaging with casino games, sports betting, and other wagering activities in a way that remains entertaining, controlled, and within your financial means. At 3mbw, we believe that gambling should always be a leisure activity — never a way to make money, escape problems, or cope with stress.

3mbw is proud to serve the Bangladesh market, where millions of sports fans follow cricket with a passion. We take our responsibility to this community seriously. Our platform is built with a suite of player-protection tools that you can activate any time from your account settings — with no need to contact support first.

Gambling is legal for adults in many contexts, but problem gambling affects a small number of players and can have serious consequences for individuals and their families. By offering practical, accessible tools alongside clear educational content, 3mbw aims to be part of the solution — not the problem.

221+ Age Restriction — No Exceptions

The 3mbw platform is strictly for adults aged 21 and above. This is not simply a policy preference — it is a firm rule that we enforce through age verification at the point of registration and through ongoing account monitoring. Anyone found to be under 21 will have their account immediately closed, all balances forfeited, and any winnings voided.

We verify age using official identity documents — National ID (NID) cards, passports, or equivalent government-issued identification. Our KYC process is mandatory, and withdrawal requests will not be processed until verification is complete. We also encourage parents and guardians in Dhaka, Chittagong, Sylhet, and across Bangladesh to use device-level parental controls to prevent minors from accessing online gambling sites.

Important: If you suspect that someone under the age of 21 has opened a 3mbw account, please contact our support team immediately at [email protected]. We will investigate promptly and take appropriate action.

3Player Protection Tools

Every registered 3mbw player has access to the following protective tools directly within their account settings. These tools are free, immediate, and do not require any explanation or approval from our support team to activate.

Deposit Limits

Set a maximum amount you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active — so you cannot impulsively raise your own limit on the same day.

Loss Limits

Define the maximum net loss you are willing to accept over a daily, weekly, or monthly period. When your loss limit is reached, you will be prevented from placing any further bets for the remainder of that period. This tool is especially useful for players in Rangpur, Mymensingh, Barisal, and other regions where disposable income may be more tightly managed.

Session Time Reminders

Set a reminder to notify you at regular intervals during your session — for example, every 30, 60, or 90 minutes. When the reminder triggers, a notification will appear on screen so you can pause, assess how long you have been playing, and decide whether to continue or log out.

Time-Out

Take a short break from the platform — from 24 hours up to 6 weeks. During a time-out, your account remains open but you cannot log in or place bets. Time-out periods cannot be shortened once activated. This is ideal if you want a temporary pause without fully committing to a self-exclusion.

Self-Exclusion

Permanently or temporarily close your access to the 3mbw platform for a period between 1 week and 5 years, or permanently. Self-exclusion requests are processed within 24 hours. Any remaining withdrawable balance will be returned after KYC clearance. A self-exclusion cannot be reversed during the active exclusion period.

How to access these tools: Log in to your 3mbw account, navigate to Account Settings, and select the Responsible Gaming section. All tools listed above are available there. If you need help finding them, contact our support team at [email protected] and we will guide you through the process.

4Recognising Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income, education, or background. It often develops gradually — which is why early recognition matters. The following signs may indicate that gambling is moving from a hobby into something more harmful:

  • Spending more money on gambling than you originally planned or can afford
  • Chasing losses — continuing to bet in an attempt to win back money you have already lost
  • Gambling with money meant for essentials such as food, rent, utility bills, or bKash transfers to family
  • Feeling anxious, irritable, or restless when not gambling, or when trying to cut down
  • Hiding your gambling activity from family, friends, or colleagues
  • Gambling to escape stress, depression, loneliness, or other emotional difficulties
  • Neglecting work, family responsibilities, or personal health because of time spent gambling

Recognising one or more of these signs in yourself is not a cause for shame — it is a reason to act. 3mbw encourages you to use our account tools, take a break, or speak to our support team. Reaching out early makes a significant difference.

5Quick Self-Assessment

Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use our responsible gaming tools or speak to a support professional.

Have you ever spent more on gambling in a single session than you intended when you first logged in?
Have you ever continued gambling to try to recover money you had already lost?
Have you ever felt that you needed to keep your gambling activity secret from people close to you?
Has gambling ever caused you to miss a work deadline, a family event, or an important personal commitment?
Have you ever borrowed money or sold personal items to fund your gambling?
Do you find it difficult to stop gambling once you have started, even when you know you should?
If you answered yes to two or more: Please use our deposit limit, time-out, or self-exclusion tools immediately, or email our support team at [email protected]. You do not need to wait until things get worse — acting now is the right choice.

6Self-Exclusion: A Closer Look

Self-exclusion is the strongest player-protection tool available on the 3mbw platform. It is designed for players who feel that they need a firm, enforced break from gambling — not simply a personal resolve that could weaken over time. When you self-exclude, 3mbw takes active steps to prevent you from accessing your account during the exclusion period.

How to Request Self-Exclusion

  1. Log in to your 3mbw account and go to Account Settings, then select Responsible Gaming.
  2. Select Self-Exclusion and choose your preferred exclusion period: 1 week, 1 month, 3 months, 6 months, 1 year, 5 years, or permanent.
  3. Confirm your request. Your exclusion will be applied within 24 hours. You will receive an email confirmation once it is active.
  4. To withdraw any remaining balance, complete the KYC verification process before your exclusion becomes fully active. Balances cannot be accessed during the exclusion period.

Alternatively, you may request self-exclusion directly by emailing [email protected] with the subject line "Self-Exclusion Request", your registered email address, and your chosen exclusion period. Our team will process this with the same urgency as an in-app request.

Please note: Once a self-exclusion is active, it cannot be reversed before the end of the chosen period — even if you change your mind. This is intentional: the enforced period of reflection is part of how the tool protects you. If your exclusion period expires and you wish to return, a 7-day cooling-off period applies before your account is reactivated.

7Protecting Young People

Keeping under-21s away from online gambling is a responsibility we share with parents, guardians, and the broader community. If you share a device with younger family members in your home in Khulna, Rajshahi, Cox's Bazar, or anywhere else in Bangladesh, we recommend the following steps:

  • Enable parental control software or the built-in screen time and content filtering features available on Android and iOS devices to block access to gambling websites.
  • Keep your 3mbw login credentials private and do not allow younger family members to use your account or device when your account session is active.
  • If you discover that a minor has accessed your 3mbw account, contact our support team immediately so we can investigate and take protective action.

3mbw will never send promotional materials, bonus offers, or marketing emails to anyone who has been identified as being under 21. Our age verification process is designed to catch attempts to register with falsified documents, and we treat any such attempt as a serious breach.

8Tips for Playing Safely

Whether you are enjoying BPL cricket betting during the season or spinning the reels on your favourite slots, these practical habits will help keep your experience positive and within healthy boundaries:

  • Set a budget before you start each session and treat it as entertainment spending — money you are comfortable losing, not money you need for essentials.
  • Never gamble when you are feeling emotional, stressed, angry, or under the influence of alcohol. Impaired judgment leads to impulsive decisions.
  • Take regular breaks during long sessions. Stand up, stretch, drink water, and step away from the screen for a few minutes.
  • Think of wins as a pleasant bonus, not as expected income. The house always has a mathematical edge — and responsible gaming means accepting this as part of the entertainment.
  • Keep gambling separate from your financial planning. Never deposit money you need for rent, food, Nagad transfers to family, school fees, or medical expenses.
  • Use our account tools proactively — set deposit limits when you first open your account, not only after you feel a problem has developed.

9Getting Help — You Are Not Alone

If gambling has stopped being fun and started causing stress, financial difficulty, relationship problems, or emotional distress, please reach out for help. Problem gambling is a recognised health issue — it is not a moral failing, and it is treatable.

3mbw's support team is available 24/7 and is trained to respond to responsible gaming concerns with sensitivity and without judgment. We will not penalise you for raising a concern, and all conversations are handled in strict confidence. Our team can activate any protective tool on your behalf if you are unable to do so yourself.

Contact our support team: [email protected]

We aim to respond to all responsible gaming enquiries within one business day (Bangladesh Standard Time, UTC+6). If you are in crisis and need to stop gambling immediately, email us with the subject line "Urgent — Self-Exclusion" and we will prioritise your request.

Manage My Account Read Our FAQ Explore 3mbw Casino